Terms of Service

1. Definitions

In these terms, the company means Triple Aaa Goods And Services Inc., operating from 228 Argonaut Cir, ORLÉANS - K1W 0M4, Canada (CA). The household means the person or persons who occupy the property and who request, receive or approve a service. The property owner means the registered owner of the property where a service is delivered, where that person is different from the household. The crew means the people who deliver the work, whether as employees or as regular operators of the yard.

The written scope means the document that describes the lanes, the surfaces, the timing, the exclusions and the basis of the fee for a property. The route sheet means the working record that carries the clear lines, the fixed objects and the visit notes for a property. A visit means a single attendance at the property for the purpose of delivering a lane of work. A lane means one of the six services described on the services page.

The website means the pages served from the company domain, together with the contact form and any file that is made available through those pages. A business day means a day on which the yard is open, from Monday to Friday, and a Saturday morning where the yard has published that it is open.

2. Acceptance of These Terms

A person accepts these terms by submitting a message that requests a service, by approving a written scope in writing, by confirming a route by email or by allowing a crew to begin work on a property after a scope has been sent. Where a person books on behalf of a household or a property owner, that person confirms that they have the authority to do so and that the owner has been informed of the scope.

The company may ask a household to confirm acceptance in writing before the first visit. If the household does not confirm, the company may decline to start the service. The company may also decline a service where the property presents a hazard that the crew cannot manage safely, or where the access is not clear enough for the equipment to reach the work.

These terms apply to the website in the same way as they apply to a service. A visitor who uses the website accepts the sections that govern the website, including the sections on acceptable use and intellectual property.

3. Services Covered

The company delivers six lanes of work. Those lanes are driveway and walkway snow clearing, seasonal property checkups, small furniture moves, gutter and eaves care, bulk goods hauling and winter standby plans. The services page describes each lane and the company publishes that description as part of these terms.

A household may take one lane or several. A winter standby plan combines lanes and adds a set of automatic actions, and the specific combination is set out in the written scope rather than in this document. Where a scope describes a combination that differs from the general description on the website, the scope governs for that household.

The company does not provide roofing, electrical work, plumbing, structural repair, appliance repair, pest control, legal advice or financial advice. Where a visit reveals a problem in one of those areas, the crew will record the observation and may recommend a qualified trade, but the company does not undertake the work and does not accept responsibility for a trade that the household engages separately.

4. Written Scope and Property Walk

Every service begins with a walk of the property. The walk may be completed with the household present or, where the household agrees, by a crew member alone with photographs shared afterwards. The walk records the surfaces, the boundaries, the fixed objects, the access points and any item that must be protected. The company then prepares a written scope that describes the work, the timing and the fee basis.

The written scope is the definitive description of the work. A verbal description at the door, a text message or a brief phone call does not replace it. If the scope does not match the property as the household understands it, the household should say so before the first visit, and the company will correct the scope or confirm that the work cannot proceed as described.

A scope is valid for the season named in the document. It does not carry automatically into a later season unless the company and the household confirm a renewal. The company may ask for a new walk before a renewal where the property has changed, where a structure has been added, where a surface has been replaced or where the record is more than two seasons old.

5. Route Sheets and Clear Lines

The route sheet records the clear lines that the crew will follow. A clear line is a repeatable boundary, such as the edge of an interlock drive, the line of a garden bed, the bottom of a step or the position of a mailbox post. Clear lines are set at the walk and are changed only when the household asks for a change or when the property itself changes.

The company keeps the clear lines consistent because consistency protects the surface and makes the result predictable. A household that wishes to change a clear line should ask for a new walk or send a written instruction. A change to a clear line may affect the time of a visit and the fee, and the company will explain the effect before the change is applied.

The route sheet belongs to the company as a working record, but the household may ask to see the parts of it that apply to its own property. The route sheet is not shared with a neighbour, a contractor or a third party without the household direction or a legal requirement.

6. Trigger Depth and Visit Windows

Clearing begins when the agreed trigger depth is reached. The depth is set at the walk and is recorded on the route sheet and in the written scope. A typical trigger is a small accumulation, but the exact number is chosen with the household so that the visits match the way the property is used.

Each route has a visit window rather than a single promised minute. The window allows the crew to work through a street in a sensible order and to return to a walk where traffic or parked vehicles interrupt the work. The company does not promise an exact arrival time, and a household should not plan a departure around one.

Where a storm is forecast to continue into the afternoon, the crew may wait for the end of the system rather than clear twice. Where a storm produces a depth that is unusual for the season, the company may add a visit beyond the regular count and will tell the household before the extra visit is invoiced.

7. Weather, Access and Force Beyond Control

Winter work depends on conditions that no company controls. A freezing rain event, a road closure, a state of emergency, an extended power failure or a municipal instruction may delay a visit or make a route unsafe to complete. The company will contact the household as soon as the delay is known and will complete the visit when the conditions allow it.

Where an event prevents the crew from reaching a property for a period, the company is not in breach of these terms for that period, but it will make every reasonable effort to restore the route and will not charge for a visit that did not take place. Where a property is blocked by a stalled vehicle, a locked gate or a pile that another contractor left, the crew will record the obstruction and the company will ask the household to clear the access before the next visit.

The company may suspend a route for the safety of the crew, for example where a roof is shedding ice onto a walk, where a structure appears unstable or where a resident is at risk. A suspension is communicated in writing and is reviewed as soon as the hazard is removed.

8. Household Duties and Access

The household agrees to provide safe and reasonable access to the surfaces that are in scope. This includes keeping the route to the driveway free of parked vehicles during the visit window, clearing a path for the equipment where another object blocks it, securing pets indoors and informing the company of any change that affects access, such as a new fence, a locked gate or a construction bin.

The household agrees to tell the company about a fragile surface, a buried irrigation line, a low wall, a decorative border or any item that the crew should avoid. The company records the item on the route sheet and takes reasonable care, but it cannot protect an item that it has not been told about and cannot see.

The household agrees to maintain the property in a condition that allows the work to be delivered. A step that is loose, a handrail that has failed, a walkway that has heaved or a drain that has collapsed should be repaired by a qualified trade. The company will record such a condition and may pause a lane until the repair is complete.

9. Scheduling and Changes

The company schedules visits by route. A household is assigned to a route that covers its street on the agreed days, and the route order is set so that the crew can move through the neighbourhood in a logical sequence. A household may ask for a particular position in the order, but the company cannot guarantee that the position will remain the same across a season.

A household may request a change to a visit window by writing to the yard at least two business days before the visit. A change that is requested with less notice may be honoured where the route allows it, but the company does not promise a last minute adjustment during a storm.

The company may change a route order to accommodate a safety issue, a municipal order, a vehicle breakdown or an emergency visit. The household is informed of a material change, and the fee is not increased because the company reordered its own route.

10. Small Furniture Moves

A small furniture move covers a limited set of items and a limited path, as described in the written scope. The company measures the path at the walk, records the narrowest doorway, the turn at a stair and the gate at the side of a house, and protects the floor and the frames along that path before anything is lifted.

The household agrees to declare the items to be moved, their approximate weight and any item that is fragile, unstable or of unusual value. The company may decline to move an item that cannot be carried safely, that exceeds the capacity of the equipment or that requires a specialist such as a piano mover or an art handler.

The household agrees to empty drawers, remove loose contents and secure any part that could open during a lift. The company is not responsible for an item that was not declared or for damage that results from a hidden defect in the item itself. Photographs are taken at the start and the finish of a move and are filed with the record.

11. Bulk Goods Hauling

A hauling visit removes the goods listed in the scope. The household agrees to make the goods accessible, to identify any item that must not be removed and to confirm that the household has the right to dispose of every item on the list. Hazardous material such as paint, solvent, propane, batteries, medical waste or asbestos is not accepted unless the scope names it and the company has confirmed that it can be handled lawfully.

The company sorts the goods into donation, recycling and facility disposal where the scope provides for that sorting, and provides a written list of what left the property. An item that cannot be accepted at a facility is returned to the household and explained, or held at the yard with the household agreement until a lawful route is found.

Where a hauling visit reveals material that was not declared and that presents a risk, the crew may stop work and leave the material in place. The company will describe the finding to the household and will not charge for the removal of the undeclared material unless a new scope is agreed.

12. Gutter and Eaves Care

Gutter care is delivered from the ground and from a ladder where the access is safe. The company clears the runs that are in scope, checks the hangers and the joints, confirms that the downspout screens are seated and notes any staining or soft material that suggests a leak. The company records the condition of each downspout and the location of any standing water.

The company does not walk a roof, does not remove ice with a tool that risks the shingles and does not repair a roof covering. Where a visit reveals a defect in the roof, the company records it and recommends a qualified roofing trade. A household that asks the company to clear a roof edge in an unsafe condition will be advised of the risk, and the company may decline the request.

The household agrees to provide a stable ladder footing on the ground where the company plans to use a ladder, and to inform the company of a power line, a satellite dish, a skylight or any other feature that affects the work. The company takes reasonable care with the eaves and the siding, but it is not responsible for a surface that has failed before the visit.

13. Winter Standby Plans

A winter standby plan is a combination of lanes with automatic actions that apply while a household is away or otherwise unable to watch the property. The plan names the contact, the trigger depth, the visit windows and the actions that the crew will take without further instruction. The plan also names the limits, which is the point at which the crew will stop and seek a decision.

The household agrees to keep the contact details current and to name a second contact where possible. The company will attempt to reach the first contact and then the second before it makes a decision that falls outside the plan. Where no contact can be reached and a safety issue is present, the company may take the least intrusive action that protects the property and will record that action.

A standby plan is reviewed at mid winter. The company may recommend a change where the property has proved harder to keep clear than expected. A change is confirmed in writing before it is applied, and the fee is adjusted only where the scope changes.

14. Fees, Quotes and Invoicing

The written scope states the basis of the fee. A fee may be set as a flat amount for a season, a per visit amount, an hourly amount with a minimum or a fixed price for a single job. The company does not use a hidden surcharge, and a component that is not in the scope is not invoiced without the household agreement.

A quote is valid for the period named in the document, which is usually thirty days. A quote may be revised where the walk reveals a condition that was not visible when the quote was prepared, such as a longer drive, a second walkway or a surface that needs a different method. A revision is sent in writing before the work begins.

An invoice identifies the property, the lane, the visit dates and the amount. The company issues an invoice at the interval set in the scope, either monthly for a seasonal route or at the completion of a single job. A household may ask for a breakdown of a visit where the record does not make the work clear.

15. Payment Terms and Late Payment

Payment is due within the period stated on the invoice, which is normally fifteen days from the date of issue. The company accepts the methods listed on the invoice. A household that needs an alternative arrangement may ask the yard, and the company will confirm in writing whether the arrangement is accepted.

An invoice that remains unpaid after the due date may attract a late charge at the rate stated on the invoice, which is set at the maximum permitted by law where no rate is stated. The company will send a reminder before a late charge is applied.

Where an invoice remains unpaid for a substantial period and the company has sent at least one reminder, the company may suspend future visits. A suspension does not cancel an invoice that is already due. The company will restore the route when the account is brought current and the schedule allows it.

16. Cancellation and Rescheduling

A single job may be cancelled without a charge up to two business days before the agreed start. A cancellation with less notice may attract a charge for the time that was reserved, and the company will state that charge before it is applied. A move that has already begun may be cancelled for safety reasons and is invoiced for the work completed.

A seasonal route may be cancelled by writing to the yard. The company will invoice the visits that have taken place and any part of the season that the scope treats as committed. The company does not invoice a visit that did not take place because of a weather stop.

Where the company cancels a visit for its own reason, the company will reschedule the visit where the season allows it or will credit the visit against the next invoice. The company will not leave a household without a clear statement of the credit.

17. Property Condition and Pre-Existing Damage

The company inspects the surfaces that it will touch during the walk and records any pre-existing damage, such as a cracked slab, a heaved walk, a loose step, a lifting interlock paver or a scratched frame. The record is a photograph and a written note. A household that has an existing concern should raise it at the walk so that the record is complete.

The company takes reasonable care in the delivery of every lane. Where a household believes that a visit caused damage, the household should contact the yard with the date and a photograph as soon as the damage is noticed. The company will compare the report with the visit record and respond with a written finding.

Normal wear is not damage. A surface that is already failing may worsen in a freeze and thaw cycle, and a paver that was already lifting may move. The company is not responsible for the ordinary effect of weather on a surface that was in a deteriorated condition before the service began.

18. Limits of Liability

The company is responsible for the work it delivers and for the reasonable care that a competent crew would take. Beyond that responsibility, and to the fullest extent permitted by law, the company is not liable for indirect loss, loss of profit, loss of use or a loss that was not reasonably foreseeable when the scope was agreed.

Where a liability is established, the responsibility of the company for a single incident is limited to the total fee paid for the lane that the incident concerns during the season in which it occurred, or to the amount covered by the company insurance where that amount is higher. A limit does not apply to a liability that the law does not allow to be limited.

The company is not liable for a loss that results from an access obstruction that the household did not clear, from an undeclared fragile item, from an instruction that the household gave that the company followed in good faith, or from work that a separate trade performed on the property.

19. Indemnity

The household agrees to indemnify the company against a claim that arises from an inaccurate detail that the household provided, from a right that the household did not hold over an item that was moved or hauled, or from a breach of these terms by the household. This indemnity does not apply to a loss caused by the negligence of the company.

A property owner who is not the household agrees to be bound by these terms where the service is delivered at that owner property, and to indemnify the company in the same manner. Where a household books on behalf of an owner, the household confirms that the owner has been informed and accepts this arrangement.

The company agrees to indemnify the household against a claim that arises from the negligence of a crew member during the delivery of a lane that is in scope, subject to the limits described in the liability section above.

20. Insurance and Safety

The company holds commercial general liability coverage for its operations and can provide a certificate to a household or an insurer on request. The certificate names the policy period and the limits that apply, and it is not a statement that every type of loss is covered.

Safety is a condition of the work. The crew wears the equipment that the conditions require and stops work where a hazard cannot be managed. A household is asked to keep people and pets clear of the work area, to avoid approaching a machine in operation and to respect a cordon that the crew places around an open surface or a ladder.

A household that notices an unsafe condition on a property, such as a broken step, a leaning wall or a loose rail, should tell the company before the next visit. The company may pause a lane until the condition is repaired, and the pause is not a breach of the scope.

21. Records, Photographs and Reports

The company keeps a record of every visit. The record includes the date, the depth recorded on arrival, the work completed and any observation that should carry into the next visit. The record may include photographs of the property, the surfaces and the completed work.

The company owns the working records as business documents, and the household may ask to see the parts that apply to its own property. A household may ask for a photograph to be removed from the active file, and the company will confirm the removal. A record that the law requires for tax or contract purposes is retained for the required period.

The company does not publish a photograph of a household property without a direct permission. A photograph used to illustrate a service on the website is chosen so that it does not identify a household, and it is cropped if a neighbour property appears in the frame.

22. Privacy and Personal Information

The company handles personal information in the manner described in the Privacy Policy, which is published on the website and is incorporated into these terms by reference. The policy explains what is collected, why it is collected, how long it is kept and how a person may request access, correction or deletion.

A household should read the Privacy Policy together with these terms. Where a question concerns the handling of a message, a record or a photograph, the Privacy Policy is the primary answer. Where a question concerns the delivery of a lane, these terms are the primary answer.

23. Use of the Website

The website is provided for information and for making contact with the company. A visitor agrees not to interfere with the operation of the site, not to attempt to gain access to a system that is not intended for public use, not to submit a message that is unlawful, abusive or knowingly false and not to copy the content of the site for a commercial purpose without permission.

The contact form prepares a message in the visitor email application. The company does not guarantee that every device or browser will support that behaviour, and the published email address and phone number are always available as an alternative. A message is not received by the company until it reaches the published address or the phone line is answered.

The company may change, suspend or withdraw a page without notice where a page is out of date, where a service has changed or where the site is being maintained. The company aims to keep the published contact details and the legal pages available at all times.

24. Intellectual Property

The text, the layout, the design, the code and the marks on the website belong to Triple Aaa Goods And Services Inc. or are used with permission. A visitor may read the pages, print a page for personal reference and share a link. A visitor may not reproduce a substantial part of the site in another publication or use the company name or a mark in a way that suggests an endorsement without a written permission.

The written scope, the route sheet and the visit record are business documents of the company. A household may ask for a copy of the parts that apply to its own property, and that copy is provided for the household personal use. It is not a licence to reuse the document for another property or another service provider.

The developer Triple AAAY retains an interest in the technical design of the site where that interest is established by a separate agreement with the company. That interest does not extend to the household records and does not give the developer any right to use a household message for a purpose other than the maintenance of the site.

25. Complaints and Service Recovery

A household that is not satisfied with a visit should contact the yard as soon as possible, with the date of the visit and a description of the concern. The company will review the visit record, the photographs and the route sheet, and will respond in writing with a finding.

Where the finding shows that the work did not meet the scope, the company will return to complete the work at no additional charge, or will credit the visit where a return is not practical. Where the finding shows that the work met the scope, the company will explain the basis of the conclusion and will note the household view in the file.

A complaint that cannot be resolved between the household and the yard may be raised in writing with the company at the address on this page. The company aims to answer a written complaint within thirty days, and it will state the steps that were taken and the outcome.

26. Termination and End of Service

Either party may end a seasonal service by writing to the other. The household remains responsible for an invoice that is already due and for a visit that has already taken place. The company will return the route sheet information that the household requests and will keep only the records that the law requires.

The company may end a service immediately where a household repeatedly obstructs access, where a household is abusive to the crew, where a property presents a hazard that cannot be managed or where an account remains unpaid after a reminder. The company will explain the reason in writing and will invoice the work that was completed.

At the end of a season, the company sends a closing summary that describes the work delivered and any item that should be addressed before the next winter. The closing summary is part of the service, and a household that renews in a later season receives it as the starting point for the next walk.

27. Governing Law and Disputes

These terms are governed by the laws of Canada and by the laws of the province in which the company operates, without regard to a conflict of law rule. A dispute is first raised with the yard in writing so that the parties have an opportunity to resolve it directly.

Where a direct resolution is not reached, the parties may agree to mediation before a proceeding is commenced. A mediation is held in the region of the company address where the parties do not agree on another location. The costs of a mediation are shared equally unless the mediator decides otherwise.

Where a proceeding is necessary, it is brought in a court that has jurisdiction over the company address. Nothing in this section prevents a party from seeking an urgent remedy where a delay would cause harm, and nothing limits a right that the law gives to a consumer.

28. Changes to These Terms

The company reviews these terms at least once a year and whenever a service, a fee basis or a legal requirement changes. A change is dated at the top of the page and is written in plain language, so that a household can see what changed without a line by line comparison.

A material change applies to a new scope and to a renewal. It does not apply retroactively to a visit that has already taken place or to a season that has already been invoiced, unless the change is required by law.

The company will notify a household with an active service of a material change by email or by a note with the next visit. A household that does not accept a change may end the service under the termination section.

29. Severability and Entire Agreement

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in effect. The invalid provision is replaced by a provision that is valid and that comes as close as possible to the original intention of the parties.

These terms, together with the written scope, the Privacy Policy and any document that the company expressly incorporates, are the entire agreement between the parties for the services described. A prior conversation, a brochure or a general description on a website does not add a term unless it is confirmed in writing in the scope.

A failure by the company to enforce a provision on one occasion is not a waiver of the provision. A waiver is effective only when it is written and signed by an authorized representative of the company.

30. Contact Information

Questions about these terms, a request for a new walk, a complaint or a request to end a service may be sent to the company at the details below. Please include the property address and the date of the most recent visit so that the record can be located without delay.

Triple Aaa Goods And Services Inc.
228 Argonaut Cir, ORLÉANS - K1W 0M4, Canada (CA)
Email: enquiries@tripleaaa.lat
Phone: +14849395658

Business hours are Monday to Friday from 8:00 to 17:00, and Saturday from 9:00 to 13:00. The yard is closed on Sunday. During a declared winter storm the phone line opens at 6:30 for route questions, and a written request sent during a storm is answered on the next business day.