This Privacy Policy explains how Triple Aaa Goods And Services Inc. collects, uses, stores and protects personal information when a household, a property owner or a visitor interacts with our website and with the services we deliver from our Orleans yard. The policy was prepared and is maintained under the direction of the developer Triple AAAY. It applies to every page served from the domain and to every message, phone call, site visit and invoice that passes through the company. We encourage you to read it in full before you send information to us, because the sections below describe what we do, why we do it and what choices remain in your hands.
The company is a Canadian business providing household goods handling, seasonal property care, snow clearing, gutter maintenance, small moves, bulk hauling and winter standby support for homes in the Orleans area. We are a small operation and we do not run an advertising network, a data brokerage or a marketing list sold to third parties. The information we hold is the information a property service needs in order to arrive at the correct address, clear the correct surface, hold a conversation with the right person and issue a correct invoice.
1. Who We Are
Triple Aaa Goods And Services Inc. is the organization responsible for the personal information described in this policy. The company operates from 228 Argonaut Cir, ORLÉANS - K1W 0M4, Canada (CA), and provides household goods and seasonal property services to homes in and around Orleans. The website at the company domain is a working information and contact channel for that business, and it is not a marketplace, a social platform or a public directory.
The developer Triple AAAY maintains the technical structure of the website and the record-keeping logic that supports it. That developer role is limited to the design, the code and the maintenance of the site and its forms. Anything a household sends to the company is received by the company, stored in the company records and handled under this policy, not sold and not traded.
When this policy refers to we, us or the company, it means Triple Aaa Goods And Services Inc. When it refers to you, it means the reader of this page, the person who sends a message, the household that books a service or the individual who visits the website.
2. Scope of This Policy
This policy covers personal information collected through the website, through email, through the phone line, through a contact form submission, through an in person walk of a property and through the visit records created during the delivery of a service. It covers information held in digital form and information held on paper in the yard file.
The policy does not cover information collected by a third party website that a reader reaches through a link. It does not cover information that a household shares with a separate contractor, a municipal office, an insurer or a bank. Those organizations have their own privacy practices, and a reader should review them at the point where that information is provided.
The policy also does not limit the company from collecting information that is publicly available for a legitimate purpose, such as a civic address that is used to prepare a route. It does not restrict the information that the company must keep under tax or contract law, because those obligations are legal and the company complies with them in full.
3. Information We Collect
The company collects several categories of personal information. The first category is identity and contact information. This includes a name, an email address, a telephone number, a civic address and, where relevant, the name of a person who is responsible for a property or who has authority to approve a visit. A household may also provide a preferred contact method and a window of time when calls are welcome.
The second category is property information. This includes the layout of a driveway, the boundaries of a walkway, the location of steps, the position of a mailbox, a gas meter, a hydrant, a downspout outlet, a basement window and any surface that should not be scratched. It includes the number of parked vehicles that normally occupy a drive and any access restriction such as a gate, a shared lane or a lockbox.
The third category is service information. This includes the lanes that a household has chosen, the trigger depth for clearing, the preferred visit window, the dates of past visits and the notes written after each visit. It includes the photographs taken during a walk or a checkup where the household has agreed to them. It includes the invoices issued and the payments received.
The fourth category is communication information. This includes the content of an email, the message typed into the contact form, the notes taken during a phone call and the record of whether a follow up was completed. It also includes the subject line of a message and the time a message was received.
The fifth category is technical information. This includes the ordinary data that a web server records when a page is requested, such as the address of the requesting device, the browser type, the page requested and the date of the request. It may also include a small amount of information stored locally by the browser if a visitor interacts with a feature of the site.
4. How Information Is Collected
Information is collected directly from a household when a person sends a message through the contact form, writes to the published email address, calls the published phone number, completes a walk of a property or approves a written scope. Information is also collected automatically by the web server that delivers the pages, which records the technical details necessary to serve the site and to diagnose a failure.
The contact form on the website does not transmit a message to a company server on its own. When the form is submitted, the visitor browser prepares a message and hands it to the visitor email application, which then sends it to the published address. The company receives that message in the same way it receives an ordinary email. The form does not create an account, does not store the message on the website host and does not send a copy to anyone else.
Information is collected from a property visit. When a crew walks a property, the notes and the photographs are taken by the crew and returned to the yard, where they are filed against the route sheet. Photographs are taken only of the property, the surfaces and the work, and are not taken of people without a clear reason and a direct permission.
Information may be collected from a municipal or utility record where it is necessary to confirm an address or to identify the owner of a property that receives a service. In those cases the company records only the information needed to confirm the facts that the service depends on.
5. Why We Use Personal Information
The company uses personal information for a short list of purposes. We use it to answer a question, to prepare a walk of a property, to write a scope, to schedule a visit, to prepare a route, to clear a surface, to leave a note, to issue an invoice, to collect payment and to keep a record of the work. We use it to contact a household when a schedule changes, when a storm arrives early, when a property needs attention or when a safety issue is found during a visit.
We use contact information to respond to a request and to confirm the details of a service. We use property information to make sure the crew clears the correct surfaces and avoids the surfaces that must be protected. We use service information to keep the route current and to make the next visit faster and safer. We use communication information to answer the question that was asked and to keep a record of the answer.
We use technical information to operate the website, to detect a broken link, to diagnose a slow page and to understand in general terms which pages are useful. We do not use personal information to build a profile of a reader for advertising, and we do not combine one household record with another household record in order to infer anything about either one.
We may use a limited amount of information to meet a legal obligation, such as a tax record or a contract record that must be retained. We may also use information to protect the safety of a crew or the property, for example when a visit reveals a damaged step or a blocked exit.
6. Property Notes and Route Sheets
The route sheet is the central record of a service. It is created after a walk of the property and is updated after each visit. It contains the clear lines for the drive and the walk, the position of fixed objects, the trigger depth, the visit window and the name of the person at the household who can approve a change.
A route sheet is a record of a property, not a record of a person. It describes surfaces and access points. It does not describe the household beyond the information needed to deliver the service. It is kept in the yard so that a relief operator can deliver the same quality of visit as the regular operator, and so that a household is not asked to repeat the same details every season.
Route sheets are stored with the company records and are shared only with the crew that delivers the work. A route sheet may be described in general terms during a conversation with a household, and a household may ask for a copy of the route sheet that applies to its own property at any time.
7. Photographs and Visit Records
Photographs are a practical tool in a property service. A photograph taken before a move records the existing condition of a doorway or a frame. A photograph taken during a checkup records the state of a downspout or a roof edge. A photograph taken after a visit shows the cleared walk and the gritted line, which is useful when a household is away and wants to know that the work was completed.
Photographs are of the property, the surfaces and the work. A crew does not photograph the interior of a home beyond the objects that are being moved, and does not photograph people without a direct permission. Where a photograph happens to include a neighbour property, it is cropped or kept within the file and not published.
Visit records are kept with the route sheet. They include the date, the depth recorded on arrival, the work completed and any observation that should be carried into the next visit. A household may ask to see the visit records that apply to its own property, and may ask that a photograph be removed from the file where the photograph is no longer needed for the work.
8. Lawful Basis for Processing
The company processes personal information on the basis of consent for its marketing free communication and its photographs, on the basis of a contract or a contract negotiation for the services it delivers, on the basis of a legitimate interest for the ordinary operation of a property service and on the basis of a legal obligation for records that must be retained.
Consent is at the centre of this policy. When a household asks for a walk, it consents to the collection of the information that the walk requires. When a household books a service, it consents to the collection of the information that the service requires. When a household agrees to a photograph, it consents to that photograph. A household may refuse any of these without losing the parts of the service that do not depend on the refused item.
Legitimate interest applies to the small amount of technical information needed to run the website and to the records needed to keep a property service safe. That interest is limited and weighed against the expectations of a reasonable household. Where a household has a clear expectation of privacy, the company does not treat an interest as a sufficient basis and instead seeks a direct permission.
9. Consent and Your Choices
A household may choose which information to provide. The contact form requires a name, an email address and a message, because without them the company cannot reply. Every other field is optional, and a household may leave the subject field empty or describe the property in the words it prefers.
A household may choose to be reached by email or by phone, and may name a preferred window for calls. A household may ask that a route be delivered by a particular crew, or that a visit be scheduled at a particular part of the day, and the company will record that preference where the schedule allows it.
A household may withdraw a consent at any time by writing to enquiries@tripleaaa.lat or by calling +14849395658. A withdrawal is applied to future activity. It does not undo a lawful use that already took place, and it does not remove a record that the company must keep under a legal obligation, but the company will explain the limit plainly when a withdrawal is received.
11. Website Measurement
The company measures the website in a restrained way. We look at the number of requests for a page, the number of broken links reported and the general time of day when visits occur. This measurement is used to decide whether a page is working and whether a section needs to be rewritten.
The company does not use a measurement tool that follows a visitor across other websites, and does not use a fingerprinting technique to recognize a returning device. Where a third party service is used to measure traffic in aggregate, that service is configured to disable advertising personalization, and the company reviews the setting before the service is enabled.
A visitor who wishes to avoid measurement may block scripts in the browser or use a browser setting that requests no tracking. The website remains usable without javascript, and the essential content of every page is present in the served document.
13. Payment and Billing Information
The company issues invoices that identify the property, the lane of work, the dates of the visits and the amount due. An invoice may include the name of the person who approved the work and the contact method that was used. It does not include the details of a card or a bank account in the electronic record.
When a household pays by card, the payment is handled by the processor and the company receives only a confirmation and a reference. The company does not store a full card number, a security code or a bank password. When a household pays by a transfer or a cheque, the company keeps the record that the law requires and the record that the accounting system needs.
A household may ask for an invoice to be addressed to a different person or to a property manager. The company will make the change for future invoices when the request is written and the authority is clear.
14. How Long We Keep Information
Contact messages are kept for as long as they are useful to answer a question and to keep a record of the conversation, and are reviewed after two years. A message that led to a service becomes part of the service record and follows the retention period for that record.
Route sheets and visit records are kept for the length of the service and for a further period after the service ends, so that a household can return in a later season without starting over and so that the company can answer a question about a past visit. Photographs follow the same period unless the household asks for an earlier removal.
Invoices and payment records are kept for the period required by tax law and accounting practice. When that period ends, the records are destroyed in a way that prevents recovery. Paper records are shredded, and digital records are deleted from the working system and from the backup that holds them.
Technical logs are kept for a short period that is long enough to diagnose a fault and short enough to limit the record of any single visitor. When the period ends, the log is overwritten as part of the ordinary operation of the server.
15. How We Protect Information
The company protects personal information with practical measures that match the size of the operation. Access to the yard file is limited to the people who deliver or schedule the work. A digital record is protected by an account that is not shared and by a password that is not reused. A device that holds a record is protected by a screen lock and is kept with the crew while it is in use.
A message sent by email is encrypted in transit where the mail host supports it. A page served by the website is delivered over a secure connection where the host supports it. Where a feature does not support encryption, the company does not use that feature to send sensitive information.
Paper records are kept in a locked cabinet at the yard. A record that leaves the yard for a visit is carried by the crew and returned on the same day where possible. A record that is no longer needed is shredded rather than placed in an open bin.
16. Where Information Is Stored
Most information is stored in Canada at the Orleans yard or on a device that is kept by the company. Some information is stored by the email host or the web host that serves the site, and those providers may store a copy in another country. When a provider stores a copy outside Canada, the company confirms that the provider applies a comparable standard of protection and that the copy is used only to deliver the service.
A household may ask where a particular record is held. The company will answer the question plainly and will describe any provider that holds a copy. If a household objects to a storage location, the company will discuss an alternative that still allows the service to be delivered.
17. Your Access and Correction Rights
A person may ask what personal information the company holds about them and about their property. The request may be sent to enquiries@tripleaaa.lat or made by phone at +14849395658. The company will confirm the identity of the requester, locate the record and provide a readable copy within the period required by applicable law.
A person may ask that an inaccurate record be corrected. If the record is a factual detail such as a contact number or an address, the correction is made and the change is dated. If the record is a note about a visit and the household disagrees with the note, the company adds the household view to the file rather than erasing the original, so that both accounts remain available.
A person may ask how a decision about a service was made, and the company will explain the route, the visit notes and the invoice. A person may also ask that a copy of a route sheet be sent in a common format, and the company will provide it where the format can be produced without exposing another household record.
18. Deletion and Withdrawal of Consent
A person may ask that personal information be deleted. The company will delete the record where no legal obligation, no open invoice and no safety reason requires it to be kept. A request is answered with a plain statement of what was deleted, what was retained and why the retained part remains.
A household that ends a service may ask for the route sheet and the visit records to be removed. The company will remove them from the active file and will keep only the invoice record that the law requires. A household that returns in a later season will be asked to walk the property again, because the old clear lines may no longer match the property.
A withdrawal of consent for photographs is applied immediately to the active file. A photograph that was used only to show a cleared walk is removed when the household asks, and the company confirms the removal in writing.
19. Marketing and Messages We Do Not Send
The company does not maintain a marketing list. We do not send a newsletter, a seasonal promotion or an offer to a person who has not asked for it. A message from the company is a reply to a question, a confirmation of a visit, a notice about a schedule change, a note about a property or an invoice.
The company does not send a text message campaign, does not make an automated sales call and does not use a messaging platform to send advertising. Where a household has asked to be reminded about the start of a season, the company sends a single reminder and records that the reminder was sent.
A person who receives a message that appears to come from the company but was not expected should contact the yard directly at enquiries@tripleaaa.lat or +14849395658 before acting on it. The company will confirm whether the message is genuine.
20. Privacy for Children
The website is a business site and is not directed to children. The company does not knowingly collect personal information from a child. A service may be delivered at a household where children live, but the information collected about that household is the information needed for the property, not information about the children.
If a parent or a guardian believes that a child has sent personal information to the company, they may write to enquiries@tripleaaa.lat and the company will remove the information promptly. The company will confirm the removal and will explain what was retained, if anything, and why.
21. Links to Other Websites
The website may contain a link to a municipal page, a utility page or a map service that helps a household understand a route or a service area. Those pages are not operated by the company and have their own privacy practices. The company does not control those practices and does not receive information from them unless a visitor chooses to send something to the company directly.
A visitor who follows a link leaves the company site and should review the policy of the page that is reached. The company is not responsible for the content, the accuracy or the privacy practice of a third party page, and a link does not imply an endorsement of everything that page contains.
22. Data Breach Response
The company keeps a simple response plan for a loss or an unauthorized access. When a suspected incident is identified, the crew reports it to the yard on the same day. The yard confirms what was lost, what was exposed and who may be affected, and takes the steps needed to close the exposure, such as changing a password, suspending an account or moving a record.
Where the incident creates a real risk of significant harm, the company notifies the affected households and the appropriate authority within the period required by law. The notice describes the incident in plain language, names the information involved and explains the steps a household should take. The company does not delay a notice in order to complete an investigation where the delay would increase the risk.
After an incident, the company records what happened, what was changed and what will be done to prevent a repeat. That record is reviewed with the developer Triple AAAY where the incident involves the website or a digital record, and the review is repeated at the start of the next season.
23. Complaints and Regulatory Contact
A person who is not satisfied with the way the company has handled personal information may raise the concern with the yard first. A written complaint sent to enquiries@tripleaaa.lat will receive an acknowledgment and a response that explains what was reviewed and what was decided. The company aims to answer a complaint within thirty days.
If the concern is not resolved to the satisfaction of the person, that person may contact the privacy authority that applies in their jurisdiction. The company will cooperate with an inquiry and will provide the records that the authority requests, subject to any legal limit on disclosure.
24. Changes to This Policy
The company reviews this policy at least once a year and whenever a service, a provider or a record keeping practice changes. A change is dated at the top of the page and is written in plain language so that a reader can see what changed without comparing two long documents line by line.
A material change is communicated to households that have an active service or an active route, by email or by a note with the next visit. A reader who continues to use the website after a change has been posted is treated as having seen the updated policy, but a household may always ask for an explanation of a specific change.
25. Contact Information
Questions about this policy, a request for access, a request for correction, a request for deletion or a complaint may be sent to the company at the following details. The company asks that a request include enough information to identify the property and the person making the request, so that the record can be located without a delay.
Triple Aaa Goods And Services Inc.
228 Argonaut Cir, ORLÉANS - K1W 0M4, Canada (CA)
Email: enquiries@tripleaaa.lat
Phone: +14849395658
Business hours are Monday to Friday from 8:00 to 17:00, and Saturday from 9:00 to 13:00. The yard is closed on Sunday. During a declared winter storm the phone line opens at 6:30 for route questions, and a written request sent during a storm is answered on the next business day.